EMS REWARDS TERMS & CONDITIONS
EMS Rewards is sponsored by Eastern Mountain Sports, Inc., a Delaware
Corporation, with offices located at 1 Vose Farm Rd., Peterborough, NH. By joining EMS Rewards, you agree to the
following terms and conditions.
The EMS Rewards Program and its benefits are offered at the sole
discretion of Eastern Mountain Sports, Inc. Eastern Mountain Sports has the
right, at any time, with or without notice, to terminate the Program or to
change the Program rules, terms, conditions, benefits or rewards, in whole or
in part, even though such changes may affect the eligibility for redemption or
the value of points already accumulated, the value of the previously earned
Reward Certificates and/or the time for redemption of rewards Certificates. All
interpretations of Program terms and conditions shall be at the sole discretion
of Eastern Mountain Sports and such interpretations are binding on Program
members. Eastern Mountain Sports will
determine, in its sole discretion, the manner in which it will provide notice,
if any, of the termination or changes to the Program
Membership in the EMS Rewards
Program is open only to individual residents of the United States, its
Territories or Canada who are at least 18 years of age, and who have a valid
email account. Companies, schools,
clubs, groups, organizations, or others making commercial or bulk purchases are
not eligible for membership. No purchase is necessary to become an EMS Rewards
in the Program is void where prohibited by law. The Program will be void in any
state or other jurisdiction where Eastern Mountain Sports has to apply for any
special license, bonding, permit or other governmental regulatory
HOW TO JOIN
There are two ways to become a
- Online: Click here, and follow the prompts to complete your registration profile and activate your account.
- In-store and at our schools; Visit any Eastern
Mountain Sports retail or school location and provide the associate with your
name, phone number, and email address.
You will receive an email 24 to 48 hours after you sign up in store with
instructions on how to complete your registration profile and activate your
Starting on September 1, 2012, members can earn points on the net value (purchase total after any discounts, coupons, applicable taxes, shipping charges, or Rewards redemption) of the following;
- Merchandise purchased
from Eastern Mountain Sports retail stores, ems.com, and from the Eastern
Mountain Sports store on eBay.com:
- For every dollar
spent on regularly-priced EMS Brand Merchandise, members will earn ten
- For every dollar
spent on regularly-priced product from Brands other than EMS, members
will earn five (5) points
- For every dollar
spent on clearance/outlet merchandise, regardless of brand, members will
earn one (1) point.
- The purchase of
services, rentals at select Eastern Mountain Sports locations
- For every dollar
spent on rentals and services, members will earn ten (10) points.
- The purchase of
Lessons and guiding services from Eastern Mountain Sports Outdoor Schools.
- For every dollar
spent at our schools, members will earn ten (10) points.
Points may also be earned from time to time through special offers and
promotions, at the sole discretion of Eastern Mountain Sports.
Please note; Members who activate their Rewards account prior to
September 1, 2012, will receive exclusive discounts and offers. However, as stated above, points cannot be
earned on any purchases made prior to September 1, 2012.
will NOT be earned on the following: purchases made prior to joining EMS
Rewards, purchases made prior to September 1, 2012, sales tax, shipping,
reward redemptions, the purchase of gift cards or gift certificates,
merchandise exchanges, warranty purchases, or third party services. Points may not be earned on bulk
purchases. Points will be deducted for
returned merchandise, cancelled orders, cancelled lessons or guiding
It is the
responsibility of EMS Rewards Members to identify themselves as such with every
purchase of merchandise, equipment rental or lesson in order to assure accurate
tracking of points. To
do this in an Eastern Mountain Sports retail stores, members must provide the
cashier with the name and phone number associated with their EMS Rewards
account. To earn points on purchases
made online or by phone, members must utilize the name, email address and phone
number associated with their EMS Rewards account at checkout.
Points will be credited to one EMS Rewards account per qualifying
purchase, even if a member has more than one EMS Rewards account.
POINTS EARNINGS CYCLES & REWARDS ISSUANCE
Points are earned during two six month periods each year.
The first period begins September 1 and runs thru the end of
February. The second period begins March
1 and run through the end of August.
EMS REWARDS CERTIFICATES
Rewards Certificates will be
issued via email to members 30 days after the preceding earnings cycle. The redemption value of the Rewards
Certificates will be tallied at one cent for every point earned. Ex: 1241
points = $12.41.
Rewards Certificates can be redeemed only within 180 days from the date of issuance,
and balances that are not used within that period expire.
Rewards Certificates are not transferable and EMS reserves the right to further limit
the time within which you may redeem Rewards Certificates. Rewards Certificates may only be redeemed
for merchandise, services, rentals and lessons at Eastern
Mountain Sports Schools as explained below, have no cash value and cash and
cannot be redeemed or exchanged for cash. Members will not be paid for unused Rewards Certificates or unused
balances on them.
Program points and Rewards Certificates may be subject to federal, state, or other
taxes and such taxes are your sole responsibility.
REDEEMING REWARD CERTIFICATES
Certificates (i) can be redeemed in connection with
merchandise purchases made on line at www.ems.com,
in our stores or by phone; services and rentals offered at select Eastern
Mountain Sports retail locations; or for lessons offered through our Eastern Mountain Sports Schools and (ii) may not be redeemed for gift
cards, store credit, on-line gift certificates, shipping and taxes, select
products, or warranty service or other services provided by third parties.
Rewards certificates cannot be used to purchase product from eBay or any other
third party websites with which Eastern Mountain Sports is affiliated.
Merchandise returned that was purchased with a Rewards Certificate will have balance used
in connection with the returned merchandise credited to their Rewards
Certificate; however, the Certificate will be valid only up to, and will expire
on, its original expiration date. In the event that merchandise purchased with a Rewards Certificate is returned beyond
the original expiration date of the Rewards Certificate, the member is eligible
for a one time exchange on the day of the return. No further credit will be issued and any
remaining balance cannot be redeemed.
YOUR REWARDS ACCOUNT
Members can, and are advised to, manage their account, check Rewards balances, points account balance, and print
reward certificates by logging into their personal account at rewards.ems.com. Point balances and reward information will be
updated within 2 weeks after the purchase of merchandise in our
stores. Points for lessons at our
Schools will be updated within 2 weeks after the completion of the lesson. Points for online transactions will be posted
within 30 days after the merchandise is shipped.
are responsible for notifying Eastern Mountain Sports of any changes to their
Rewards account, including name, address, e-mail, and phone number of address.
an individual member has more than one account, Eastern Mountain Sports may, in
its discretion, merge the accounts into one. Email email@example.com or call 888-463-6367 for
POINT DISCREPANCIES AND DISPUTES
Members are responsible for monitoring their own point balances, and must report
discrepancies within 21 days of a qualifying purchase. Discrepancies should be reported by
email to firstname.lastname@example.org
and must include in the correspondence the member name, phone number, the order
or transaction number found on the register receipt and/or copy of the purchase
order in question. Eastern Mountain
Sports will make reasonable efforts to verify purchase data and correct
discrepancies when possible. Points for
verified purchases will be added to your account when practicable.
CANCELLATION AND TERMINATION
EMS Rewards has no predetermined termination date
and will continue until such time as Eastern Mountain Sports, in its sole
discretion, elects to designate a Program termination date. Eastern Mountain
Sports has the right to end the Program at any time without providing notice to
In addition, Eastern Mountain Sports reserves the
right to terminate your EMS Rewards membership, and void any points in your
account, if Eastern Mountain Sports determines, at its sole discretion, that
you violated any of these terms and conditions or any applicable law, earned
points via deception, forgery, fraud, or committed any other abuse of EMS
Rewards. Multiple accounts corresponding to the same email address may be
subject to termination without notice and forfeiture of points.
EMS Rewards accounts may be cancelled by the member at any time by contacting email@example.com, or by calling 1-888-463-6367. If your account is cancelled, any points which remain in your
account will be forfeited and no Reward Certificates will be issued.
HOW TO CONTACT US
For information about your EMS Rewards account, to update your account information,
or to review the most recent EMS Rewards Terms and conditions, visit
You can contact EMS Rewards Customer service:
By Email: firstname.lastname@example.org
By Phone: 1-888-463-6367
By Mail: EMS Rewards, Eastern Mountain Sports, 1 Vose
Farm Rd., Peterborough, NH 03458
Personal information provided as part of EMS Rewards will be governed by the Eastern
By joining EMS Rewards Program, you as the member, agree that Eastern Mountain
Sports may collect, retain and use all information acquired by Eastern Mountain
Sports as a result of your participation in the Program. Eastern Mountain
Sports may use such information for account management, customer service and
by law. In addition, you agree to receive member advertising, marketing materials, and other communications from
Eastern Mountain Sports. You may opt out of receiving promotional emails by clicking on the opt-out button on the bottom
of the email and following the instructions. After doing so, you will still receive emails about your EMS Rewards
account, including accumulated points, Reward Certificates, and other eligible
account offers. If you wish to stop all emails from Eastern Mountain Sports, you must cancel your EMS Rewards
You are solely responsible for maintaining the email account you used to join EMS
Rewards. Eastern Mountain Sports is not responsible for communication
errors, including distribution of Rewards Certificates or other offers, due to
a change of your email address or other changes your contact information.
Abuse of the Rewards Program (for example, by failing to follow Program
policies, allowing others to use your membership number or other improper
conduct as determined by Eastern Mountain Sports at our sole discretion) may result in termination of your
participation and disqualify you from future Rewards Program
participation. In all matters relating to the administration of EMS Rewards, the decisions of Eastern Mountain Sports
shall be final. Eastern Mountain Sports shall not be liable for any
claims, actions, injury, loss or damage of any kind, resulting from EMS
Rewards. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO NEGLIGENCE,
SHALL Eastern Mountain Sports, ITS PARENT OR ANY OF SPONSOR’S SERVICE PROVIDERS
OR AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES
THAT RESULT FROM EMS REWARDS, EVEN IF Eastern Mountain Sports, ITS PARENT OR
ANY OF ITS SERVICE PROVIDERS OR AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. BY PARTICIPATING IN EMS REWARDS, YOU HEREBY RELEASE
EASTERN MOUNTAIN SPORTS, ITS PARENT OR ANY OF ITS SERVICE PROVIDERS OR
AFFILIATES FROM AND AGAINST ANY AND ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES,
AND OTHER EXPENSES (INCLUDING, WITHOUT LIMITATION, ATTORNEY’S FEES) RELATING TO
YOUR EMS REWARDS MEMBERSHIP, USE OF REWARDS CERTIFICATES OR OTHER OFFERS, AND
YOUR AGREEMENT TO THESE TERMS AND CONDITIONS. These terms and conditions shall
be governed by the laws of the State of New Hampshire. Members must bring any
legal proceeding arising under or
relating to EMS Rewards shall be only in the federal or state courts located in
New Hampshire. These terms and
conditions represent the entire agreement between you and Eastern Mountain
Sports pertaining to your EMS Rewards membership. No waiver of any of the
provisions of these terms and conditions shall be deemed or shall constitute a
waiver of any other provisions hereof, nor shall waiver constitute a continuing
waiver unless otherwise expressly provided. If any provision of these
Terms and Conditions is found to be invalid or unenforceable by a court of
competent jurisdiction, such provision shall be severed from the remainder of
these terms and conditions, which will otherwise remain in full force and
Content Last Updated January 30, 2013